Standards we publish so you can hold us to them
Most firms ask to be trusted. We would rather be checked. Everything below is part of every engagement, in writing.
Every residence is inspected on our published protocol of sixty points, in the same order, at every visit. It covers water intrusion and plumbing, air conditioning and air handling, temperature and humidity, electrical, appliances, refrigeration, pool and outdoor systems, doors, windows and the building envelope, pest indicators, and storm readiness.
We publish it in full because a standard that cannot be read cannot be held to.
Every visit produces a report that is timestamped, geotagged and photographed, delivered within twelve hours.
Temperature and humidity are logged at every visit and trended over months. In South Florida, a residence rarely fails suddenly. It drifts, and the record shows the drift before the damage.
Over time, the reports become something more valuable than any single visit: a continuous, dated history of the residence, held by an independent party.
Keys are held in secure, logged storage. Alarm codes and access credentials are held in encrypted credential management — never in a spreadsheet, a text message or an email.
Every person who enters a residence in our care is recorded: who they were, who authorised them, when they arrived and left, and why they were there.
We hold no real estate licence, sell no insurance, and take no margin, commission or referral fee from any contractor, vendor, agent or insurer. When we recommend someone, it is because they are right for the work.
No company signage on vehicles at client properties. No client addresses, exteriors or interiors in our marketing or on social media, ever. No client names without written consent. Mutual non-disclosure agreements as standard.
General liability insurance. Care, custody and control coverage. Fidelity bond. Background screening for every person who will ever hold a key.
Certificates are available on request, before any engagement begins.
Anything abnormal is reported by telephone, not left for the written report. Every engagement includes a written escalation protocol naming who may authorise work, and the spending limit up to which we may act in an emergency. We never exceed it.
Knowing where our work stops is part of what makes it reliable. We are not contractors, licensed home inspectors, insurance adjusters, security providers, mechanics or licensed property managers. We observe, document, coordinate and report. Licensed work is carried out by licensed professionals, under our supervision.
| Value | How it shows |
|---|---|
| Respect | Our discretion policy: your residence never appears in our marketing, and your name never leaves our files without consent. |
| Service | A telephone call, not a line in a report, whenever something is wrong. A named person, always. |
| Excellence | A published protocol, followed the same way at every visit, and a record you can check. |
| Compassion | Estates, probate and families supporting parents are handled with patience, plain language and no pressure. |
| Community | We live here. We give our time to Tomorrow's Rainbow and support Good Karma Pet Rescue. |
Lee will walk your residence with you for about forty-five minutes, look at your systems, settings and shut-offs, and tell you plainly what he sees. No charge, no obligation.